Need Help with EZFlora

Comments and suggestions on the EZFlora irrigation controller

Moderator: Justin

JWillis
Posts: 11
Joined: Fri May 23, 2014 3:05 am

Need Help with EZFlora

Postby JWillis » Tue May 17, 2016 7:22 pm

Changed routers this past year. Utility will not access the EZFlora now. Using same computer at same spot in my home. Have port 8002 open on router for my computer's IP address. Have checked to ensure that the static IP assigned to my computer is the one I have entered in the utility ... as well as Port 8002. Have checked to ensure have entered the proper ID for my EZFlora. Still, the utility will not connect to the EZFlora ....

1 To ID:1E.7A.15 flags:3 cmd1:28 cmd2:0
2 To ID:1E.7A.15 flags: <APP RETRY> cmd1:28 cmd2:0
3 To ID:1E.7A.15 flags: <APP RETRY> cmd1:28 cmd2:0
4 To ID:1E.7A.15 flags: <APP RETRY> cmd1:28 cmd2:0


What do I try now?

BLH
Posts: 205
Joined: Fri Jan 26, 2007 4:44 pm

Re: Need Help with EZFlora

Postby BLH » Wed May 18, 2016 3:42 am

You may want to unplug the EZFlora and wait maybe a minute. Then power it back up. In case it was locked up.
Also verify the LED on the side is On. If it is off and a power cycle reset does not correct it. The EZFlora may have failed. Especially if it is the only Insteon Device you can't control, in your system.

JWillis
Posts: 11
Joined: Fri May 23, 2014 3:05 am

Re: Need Help with EZFlora

Postby JWillis » Wed May 18, 2016 5:35 am

"especially if its the only Insteon device you can't control in your system" ... last time I checked, the EZFlora was no longer controllable within the HUB. Has that changed?

Thanks for the suggestion, will try that this morning at some point and report back.

Justin
Moderator
Posts: 145
Joined: Thu Oct 29, 2009 3:34 pm

Re: Need Help with EZFlora

Postby Justin » Wed May 18, 2016 10:01 am

Hello JWillis,

Let's step back a moment here...how are you communicating with your EZFlora with the Utility?

You mentioned using a static IP address and port 8002...but for what? In the utility, the entry for an IP address is for the EZServe or EZBridge...has nothing to do with your router or setting up ports.

The utility can use 1 of 3 devices to communicate with Insteon devices in your network...an old EZServe (discontinued), a PLC (model # 2414U, also discontinued) or a PLM (Our EZIComm or Smarthome models 2412 or 2413).

Do you have a PLM to communicate to your EZFlora with from the utility suite?

You referenced the Insteon Hub also, which it's not clear what that was in response to...but you are correct, the Insteon Hub does not support the EZFlora.

Let me know if you have any other questions.

JWillis
Posts: 11
Joined: Fri May 23, 2014 3:05 am

Re: Need Help with EZFlora

Postby JWillis » Mon May 23, 2016 9:51 am

Turns out the EZFlora was bad. That's the second one I've had go bad approaching the 3rd watering season. $130 a pop x 2 units over 4 years = $260 to water my grass for 4 seasons. Given the unreliability of these devices, I have chosen to not purchase another one. I bought and installed a Blossom Water Controller ... $130 directly from their website for a 12 valve controller + outstanding software that is significantly easier to use than the utility for the EZFlora. That solved my EZFlora problem.

Justin, I am extremely upset at how unreliable these units are. They should last more than 2 years. You obviously have manufacturing quality issues. And, when they used to work seamlessly with SmartLincs, they were a nice little solution. For the life of me, I can not understand why you and Smarthome would not work together to make this unit work with the HUB. You pointed fingers at them. They pointed fingers at you. I got sick and tired of trying to figure out what was going on and whether you all would ever transition this thing over to the HUB. I, and many others, worked together on the Smarthome boards trying to come up with solutions that would allow EZFlora to work with HUB. We failed to find an alternative. I suffered greatly as a result of having to use that god awful utility to water my lawn, instead of the HUB interface. I am upset with both Smartenit, and Smarthome for this debacle.

You got $260 from me. I got a bad experience. I've now gone elsewhere for home automation for irrigation, and have also started the transition away from SmartHome, Insteon as well. When you give your customers a functional product, then take it away, don't deliver on upgrades and improvements ... they tend to turn their backs on you, don't give you repeat business.

However, Smartenit's service is excellent. You've always been responsive via email and on these boards. But, your product quality leaves much to be desired. Best of luck to you and Smartenit, Justin.

Justin
Moderator
Posts: 145
Joined: Thu Oct 29, 2009 3:34 pm

Re: Need Help with EZFlora

Postby Justin » Mon May 23, 2016 10:34 am

Hi again J,

I completely agree and understand your frustration.

There were some components in the EZFlora's PLM that were not as robust as Smarthome thought they would be. That has since been corrected and I've been assured from them that the longevity will be much better on PLM versions 1.C and beyond.

Are all the EZFloras you have V1.7 by chance? Those are the ones we've seen come back when there is an issue with the PLM dying (LED is out).

Regarding Hub compatibility...there are other options where manufacturers have taken our command set and implemented control of the EZFlora with no issues. Unfortunately, this is something I have mentioned to Smarthome many times as there is really nothing we can do to make it work with the Hub...it's all on their shoulders. I'm surprised to hear that they've pointed fingers at us for this incompatibility. It sounds like it may just be a misunderstanding on the part of the support rep you had spoken to in their tech support center.

I'm very sorry for the misdirection and frustration. Since you've already found a replacement for your irrigation, it sounds like it's too late for us to make you a happy customer...but if you would like to give us a chance to make it right, give me a call and we can discuss further.

Thanks again for your loyalty over the years and I sincerely apologize and regret that we've lost a loyal customer due to manufacturer issues beyond our control.

Justin


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