iPad authentication problems

General feedback to Smartenit

Moderator: Justin

newmans_99
Posts: 131
Joined: Fri Jul 11, 2008 9:34 am
Contact:

iPad authentication problems

Postby newmans_99 » Fri Dec 13, 2013 6:34 am

I have a problem that appears to only affect my iPad. I do not experience these problems on my iPhone or in my web browser (Safari or Firefox). Can you please let me know if this is a common issue and whether a fix is coming or is something that I can do to fix it? Thanks.

Issue #1 - "Keep me logged in" doesn't work
On my iPhone when I go into the application it remembers by Email and Password and I don't have to keep re-authenticating. On the iPad this does not happen. So every time I open the app I have to log back in.

Issue #2 - Occasionally the iPad does not authenticate
Every 2-3 days my iPad won't authenticate to the gateway. It connects to it and keeps cycling between the local connection and the cloud connection. There is nothing that I can do about it. I have to wait an hour or so and try again, sometimes it works sometimes I have to wait until the next day. I can immediately get on my iPhone and access the gateway without any problems.

Dhawal
Posts: 260
Joined: Wed Nov 09, 2011 2:18 pm

Re: iPad authentication problems

Postby Dhawal » Mon Dec 16, 2013 1:02 pm

Are you sure the iPad App is updated to the latest version. I tried it several times during the weekend and was not able to duplicate either of the issues.

Can you send me your iPad information? Click on the info icon on the top right (when in settings view), it should tell you the App Version adn the iPad version.

Thanks.
Regards,
Dhawal
dhawal.d@smartenit.com
(949) 429-3303

newmans_99
Posts: 131
Joined: Fri Jul 11, 2008 9:34 am
Contact:

Re: iPad authentication problems

Postby newmans_99 » Tue Dec 17, 2013 11:47 am

It should be.. My information is:

Client
Version: 6.0.14
iPhone OS .0.4 iPad3,1

Gateway
Version: 1.15
Type: Harmony Gateway
MAC: PLEASE REPORT THIS TO THE ADMIN

newmans_99
Posts: 131
Joined: Fri Jul 11, 2008 9:34 am
Contact:

Re: iPad authentication problems

Postby newmans_99 » Thu Dec 19, 2013 1:47 pm

I provided my information, any thoughts on why it isn't working?
Steve

Dhawal
Posts: 260
Joined: Wed Nov 09, 2011 2:18 pm

Re: iPad authentication problems

Postby Dhawal » Thu Dec 19, 2013 2:36 pm

We are still trying to understand the issue, so we can fix it in the upcoming release. Thanks for your patience.
Regards,
Dhawal
dhawal.d@smartenit.com
(949) 429-3303

newmans_99
Posts: 131
Joined: Fri Jul 11, 2008 9:34 am
Contact:

Re: iPad authentication problems

Postby newmans_99 » Thu Dec 19, 2013 8:43 pm

Thanks I look forward to it. Please see my next post as it may be related.
Steve


Return to “Feedback to Smartenit”

Who is online

Users browsing this forum: No registered users and 1 guest