Resetting Configuration Settings for Password Recovery

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Dhawal
Posts: 260
Joined: Wed Nov 09, 2011 2:18 pm

Resetting Configuration Settings for Password Recovery

Postby Dhawal » Mon Jun 02, 2014 5:01 pm

If there are problems accessing the Gateway with regards to the Gateway Password, and even the Forgot Password is not working, then follow the steps below to get things going:

1. Download FileZilla or Core FTP or any other FTP Client Software.
2. Open the FTP software, and enter Host: LocalIP of HG, username: root, and password: Smartenit
3. Now delete the config.inp file. You may back it up to your computer if necessary.
4. Now power cycle your Harmony Gateway and try to login again, it should ask you for Recovery Email, Password and Pin.
Regards,
Dhawal
dhawal.d@smartenit.com
(949) 429-3303

d-smes
Posts: 6
Joined: Thu May 22, 2014 1:57 pm

Re: Resetting Configuration Settings for Password Recovery

Postby d-smes » Thu Jun 05, 2014 6:04 am

Regarding step 4, before allowing the changes, it will ask for a gateway password. Use Smartenit

Dhawal
Posts: 260
Joined: Wed Nov 09, 2011 2:18 pm

Re: Resetting Configuration Settings for Password Recovery

Postby Dhawal » Thu Jun 05, 2014 1:45 pm

Thank you, don't know how I forgot to include that.
Regards,
Dhawal
dhawal.d@smartenit.com
(949) 429-3303


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