Existing gateway not working (RESOLVED)

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newmans_99
Posts: 131
Joined: Fri Jul 11, 2008 9:34 am
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Existing gateway not working (RESOLVED)

Postby newmans_99 » Sun Aug 31, 2014 6:53 pm

Hey Dhawl,
I am working on a friend's gateway and I am getting real odd results. Basically, I am unable to consistently connect up to his device from either the Air app, iOS app, or a web browser. I would like to reset his device to a factory setting, then upgrade the firmware, and start it over again.

Can you please provide me the steps to do this? If you want to take this offline, I believe that you have my email address from before and you can send me the instructions there.

Thanks,
Steve

Justin
Moderator
Posts: 146
Joined: Thu Oct 29, 2009 3:34 pm

Re: Existing gateway not working

Postby Justin » Tue Sep 02, 2014 9:42 am

Hi there Steve,

I'm sorry to hear that your friend's having some challenges with his gateway.

If you're able to get connected, you can reset your Harmony Gateway to factory defaults by clicking on the "i" icon from your connection settings screen for the gateway. You'll see a big red "Factory Reset" button there. If the device keeps disconnecting, it might be in a fault loop where a power cycle might help stop that. You can notice if it's in this pattern by looking for the green network LED on the bottom of the gateway to go out for a few seconds and then solid on for about 30 seconds and then start blinking again...and then go out and then solid again and repeating this pattern.

The upgrade instructions are outlined here - http://wiki.smartenit.com/index.php?tit ... re_Upgrade

I hope that helps!

newmans_99
Posts: 131
Joined: Fri Jul 11, 2008 9:34 am
Contact:

Re: Existing gateway not working

Postby newmans_99 » Fri Sep 05, 2014 8:03 pm

Thanks Justin. I was able to connect it to my network and get it working. Thanks for your help.
Steve


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