Wizards stop working after 24 hours

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newmans_99
Posts: 131
Joined: Fri Jul 11, 2008 9:34 am
Contact:

Wizards stop working after 24 hours

Postby newmans_99 » Tue Feb 10, 2015 5:28 pm

Since November my wizards have not been working. I can execute scenes manually via a web browsers, ipad, etc... And the gateway has the correct time. The problem is that the Wizards are either not triggering or they are not triggering the scenes they are attached to. This is effecting all wizards and the problem goes away if I unplug the gateway and plug it back in. But after 24 hours they stop working again.

Any recommendations on what to check or what I can do to fix it?
Thanks,
Steve

Dhawal
Posts: 260
Joined: Wed Nov 09, 2011 2:18 pm

Re: Wizards stop working after 24 hours

Postby Dhawal » Wed Feb 11, 2015 10:06 am

Hi,

Is it just the Wizards that have Scenes or all types of Wizards?

Either way can you try to collect logs and email them please. Will be able to diagnose the issue based on the logs.

Thanks
Regards,
Dhawal
dhawal.d@smartenit.com
(949) 429-3303

newmans_99
Posts: 131
Joined: Fri Jul 11, 2008 9:34 am
Contact:

Re: Wizards stop working after 24 hours

Postby newmans_99 » Thu Feb 12, 2015 6:24 am

Thanks Dhawal, please give exact instructions of the logs and the timings of the logs. For example, do you want me to setup logging and let it run all day or just 10 minutes before and after expected execution? do you just need the time it doesn't work or do you need a time when it does work?

Thanks,
Steve

Dhawal
Posts: 260
Joined: Wed Nov 09, 2011 2:18 pm

Re: Wizards stop working after 24 hours

Postby Dhawal » Thu Feb 12, 2015 10:43 am

Ahh great question, sorry forgot to mention the details.

It would be great if you could setup logging just 10 minutes before and after expected execution for the time when it doesn't work.

Thanks
Regards,
Dhawal
dhawal.d@smartenit.com
(949) 429-3303

newmans_99
Posts: 131
Joined: Fri Jul 11, 2008 9:34 am
Contact:

Re: Wizards stop working after 24 hours

Postby newmans_99 » Fri Feb 13, 2015 9:27 am

Please provide the type of logging you want and how. For example, telnet instructions, etc...


Thanks.

Dhawal
Posts: 260
Joined: Wed Nov 09, 2011 2:18 pm

Re: Wizards stop working after 24 hours

Postby Dhawal » Fri Feb 13, 2015 10:01 am

Regards,
Dhawal
dhawal.d@smartenit.com
(949) 429-3303


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