Harmony Gateway not authenticating

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newmans_99
Posts: 131
Joined: Fri Jul 11, 2008 9:34 am
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Harmony Gateway not authenticating

Postby newmans_99 » Thu Dec 19, 2013 8:47 pm

I try to log into my Harmony Gateway both locally and remotely from either iPhone, iPad, or Web Browser and frequently (2-3 times a day) I get a message stating that the connection was successful, and then tries to authenticate. It loops between "Trying local connection" and "Trying cloud connection" attempts a few times before returning a message "Authentication error, please verify your settings and try again.".

I have tried restarting the device but that doesn't seem to solve the problem. The only thing that is interesting is that appears to happen in the evenings more frequently than during the days. Could it be that some of the Wizards/Scenes are causing problems?

Any help would be appreciated,
Steve

Dhawal
Posts: 260
Joined: Wed Nov 09, 2011 2:18 pm

Re: Harmony Gateway not authenticating

Postby Dhawal » Fri Dec 20, 2013 10:20 am

Do you have a Wizard to Deactivate a Scene? I recently found a bug that causes the Gateway to reset in that condition, I'm very close to fixing that bug. Try disabling that Wizard to see if you continue having problems.
Regards,
Dhawal
dhawal.d@smartenit.com
(949) 429-3303


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